Return & Refund Policy

At Urbantica Customer satisfaction is at the heart of everything we do. We want you to enjoy a smooth shopping experience and feel confident with every purchase. While most orders arrive without issue, we understand that sometimes problems can occur. This policy explains how we handle order changes, cancellations, returns, and replacements.

Order Modifications & Cancellations

We process orders quickly to ensure fast delivery, so timing is important:

  • Within 24 hours of purchase: You may request an order change or cancellation by contacting our customer service team.
  • After 24 hours: Orders are already being prepared and may no longer be modified or canceled.
  • If shipped: Once an order has left our warehouse, we cannot cancel or modify it.

For this reason, we encourage customers to carefully review product details, sizes, and shipping information before finalizing their order.

Damaged, Defective, or Incorrect Orders

We take quality control very seriously. However, in rare cases, you may receive an item that is damaged, defective, or not what you ordered. If this happens, rest assured that we will make it right.

We offer a free replacement or a full refund for affected items. To help us resolve your case quickly, please provide:

  • Your order number
  • A clear photo of the issue (e.g., damaged area, manufacturing defect, or incorrect item)

Please contact us at info@urbantica.shop and our support team will arrange the replacement or refund promptly.

Orders Not Received

If your order has not arrived within the standard delivery timeframe, we will assist you in locating or replacing your item:

  • 30 days for apparel and accessories
  • 45 days for home décor, footwear, and specialty items

If you experience a delay beyond these timeframes, please reach out to our customer service team through the Contact Us page, and we will investigate the matter right away.

Returns & Exchanges

For reasons of quality assurance, hygiene, and efficiency, we do not accept general returns or exchanges for items that are free from defects or order errors.

However, we will gladly replace or refund any product that meets the following conditions:

  • Reported within 30 days of receipt
  • The item is unused, unworn, and unwashed
  • The product or printing is defective, or the item received is different from what was ordered

In such cases, please provide a photograph of the issue along with your order number so our team can assist you.

Our Commitment

We strive to deliver products that meet your expectations every time. Should an issue arise, our dedicated support team will ensure a quick, fair, and professional resolution.

For any assistance, please contact us directly at info@urbantica.shop we’re always happy to help.